Whether online shop or internet auction - in the end it is customer satisfaction that has priority. Because without it it is hardly possible to be successful on the market and to further expand the market shares you gained. In this not only the assortment of goods and the usabilty of your shop or your auction play a central part for the customer. Other essential factors are smooth delivery and a secure payment, but also a helpful after sales service. As full service provider Q.One manages these tasks for you.
Our advantage:
Through our network, our contacts and our long-standing know-how we can provide all services from one source.
Your advantage:
Fast and smooth coordination of all back-end activities and the resulting success of your e-commerce.
Successful Fulfillment with Q.One.Live
With the use of our multi channel e-commerce software > Q.One.Live you meet all expectations of your customers regarding modern fulfillment. The software allows you a central management of your e-commerce activities on a homogeneous platform and provides the following service modules:
Merchandise management
Order Management
Payment Interfaces
Carrier Interfaces with Tracking Feedback
Debtor Management
After Sales Services such as Returns Management
Integration of Customer Retention Programs
Your customers have expectations. We meet them Take advantage of your customers' expectations and secure competitive advantages for yourself through comprehensive services:
Convenient and time saving order procedure.
Delivery of the goods in due time and at low cost.
Extensive delivery service (on request to several addresses, constant availability of the goods, selection options between complete or partial deliveries).
Value added services such as online availability check and transparent delivery tracking.
Convenient returns processing.
Reachability by phone for advising and complaint management.
