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Your benefit
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We guarantee homogeneous infomation on all transaction levels!
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Customer acquisition
Your customers expect competent advice on all levels and their decision to buy not rarely depends on the provided information. With the Q.One Call Center Services you provide your customers with convenient order processing and comprehensive advisory services. Furthermore our agents conduct address checks in order to avoid time and cost intensive errors in the order process.
Customer retention
Even though complaints and returns of merchandise are bothersome for you as a distributor, after sales servicesare of central importance in particular when buying online. So that no unnecessary costs arise from complaints and returns the refunding of the purchasing price is handled fully automatically. Of course we conduct the management of complaints and returns consistently in accordance with current legal regulations.
Through the connection of the call center to Q.One.Live each staff member has access to the central contact data nad to the current order status, but also to information regarding previous shopping behaviour andcustomer preferences.
The Q.One ticket system for call center integration
| The customer gets an automatically generated notice of receipt. |
| The allocation of ticket numbers guarantees non-ambiguous identification and chronological handling of requests. |
| Each communication is logged based on the number and displayed in chronological order. |
| Upon exceeding the individually selectabele response times an automatic escalation notification is generated. |
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Homogeneous data pool through CRM connection
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We log for you all inquiries, orders, invoices, credit notes and complaints with clear customer reference. Each exchange of information is captured chronologically. You can utilize this information for providing individual advice for your customers but also for long-term customer retention. Because the archived information is an ideal foundation for the development of target group oriented customer retention programs with a high level of effectiveness.
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