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Highlights
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| Qualified feedback, complaint, and support management |
| Lasting improvement of customer satisfaction |
| Integrated ticket system |
| Freely definable escalation times |
| Reduction of personnel expenditures in the areas of call center and support |
| Processing of the collected data for product improvement |
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The integrated ticket system supports you in case of written support requests just as much as in operating a call center. All requests you receive via web form, email, phone, fax, or letter are centrally collected and provided with a unique ticket number. Your customers immediately receive an automated confirmation of receipt. Simultaneously the request is forwarded in accordance with the previously defined workflow and can directly be answered.
Depending on the request escalation times can be set where certain actions are performed when that period has expired - for example automated forwarding of an information mail or personal follow-up through a call center employee.
Your advantages:
| Reduction of the number of customer requests supported by personnel through automated waiting queues, confirmations, selections, and inquiries |
| Reduction of the average handling time through online-based processing |
| Ensuring that every single request is answered through the integrated escalation management |
| High quality of response through access to standardized text modules and integration of a knowledge base |
| Management of all customer requests on one central platform and processing of the collected data for product improvement |
| | | The Q.One.Live Response Management allows a responsible, customer-friendly, and efficient service while simultaneously minimizing the cost involved. | |
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